Privacy Policy

Information We Collect

We gather information that enables us to deliver a secure and personalised gaming experience. This includes details provided directly by you during account registration, such as your full name, date of birth, email address, residential address, and telephone number. When you make deposits or withdrawals, we also collect necessary payment information.

In addition to data you supply, our systems automatically record technical information each time you visit our site. This may include your IP address, browser type, device identifiers, pages visited, and the times and dates of your activity. We use this data to improve site functionality and to maintain a safe environment for all players.

How We Use Your Information

Your personal data allows us to create and manage your account, process transactions, and provide customer support when needed. We also use it to verify your identity as required by gambling regulations, to prevent fraud, and to ensure compliance with legal obligations.

Where you have given clear consent, we may send you updates about new games, promotions, or special offers that we believe will interest you. You can adjust these preferences at any time through your account settings or by contacting our support team.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with trusted service providers who assist in operating our platform. These partners include payment processors, identity verification agencies, customer support systems, and marketing platforms that operate under strict contractual agreements to protect your information.

Disclosure may also occur where required by law, for example to regulatory bodies such as the UK Gambling Commission or law enforcement agencies when we have a legal duty to do so. In the event of a business transfer or merger, your data may be passed to the new operator under the same protective standards outlined here.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Essential cookies enable core functions such as account login and game access. Analytical cookies help us understand how players use the site so we can make improvements. Preference cookies remember your chosen settings across visits.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the performance and features available to you on our platform.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, or disclosure. These include encryption of sensitive information, secure servers, and regular security reviews. While no system can guarantee complete security, we continuously work to maintain a high level of protection.

Your Rights

You have several important rights regarding your personal data. These include the right to access the information we hold about you, to request corrections if any details are inaccurate, and to ask for deletion of your data when it is no longer needed for the purposes for which it was collected.

You may also object to certain types of processing, including direct marketing, and request that we restrict how we use your information in specific circumstances. To exercise any of these rights, simply contact our customer support team. We will respond to your request without undue delay and in accordance with legal requirements.

International Transfers

Some of our service providers are located outside the UK and the European Economic Area. When we transfer personal data to these organisations, we ensure suitable safeguards are in place through approved contractual agreements that meet UK data protection standards.

Retention of Data

We keep your personal data only for as long as necessary to fulfil the purposes described in this notice or to meet regulatory and legal requirements. Once your information is no longer needed, it is securely deleted or anonymised.

Changes to This Notice

We may update our privacy practices from time to time to reflect changes in our services or legal obligations. Any updates will be posted on this page, and where the changes are material we will provide a prominent notice or contact you directly.

Contact Us

If you have any questions about how we collect, use, or protect your personal data, please reach out to our support team. We are happy to assist and address any concerns you may have about privacy at Gorilla Wins Casino.