Terms and Conditions

Gorilla Wins Casino

By using the services at Gorilla Wins Casino you agree to abide by the rules set out below. These terms form a legally binding agreement between you and the operator, so please take time to read them carefully before creating an account or placing any bets.

Acceptance and Scope

These Terms and Conditions govern your access to and use of the website, all games, promotional offers and related services. They should be read alongside our Privacy Policy and any specific game or promotion rules. If you do not agree with any part of these terms, you must not register or continue to use the platform.

Eligibility

You must be at least eighteen years old and legally entitled to gamble in the jurisdiction where you are located. Residents of countries where online gambling is prohibited are not permitted to open or use an account. We reserve the right to ask for proof of age and identity at any stage and to close accounts where eligibility criteria are not met.

Account Registration and Security

When opening an account you must supply accurate, complete and up-to-date information. It is your responsibility to keep your username, password and any other security details confidential. Any activity carried out under your account will be regarded as having been performed by you. You should notify us immediately if you suspect unauthorised access.

Only one account per person, household, IP address and payment method is allowed. Duplicate accounts may be closed and any winnings forfeited at our discretion.

Deposits, Withdrawals and Financial Transactions

All financial transactions are processed through secure third-party providers. Accepted payment methods are displayed on the cashier page. Funds will only be withdrawn to a payment method that has previously been used to deposit and successfully verified.

Before any withdrawal can be processed we may request identity documents, proof of address or source of funds. Withdrawals are generally processed within a few business days once all checks are completed, although times can vary depending on the method chosen and the volume of requests.

Bonuses and Promotions

Promotional offers are subject to specific terms which are published with each offer. These usually include wagering requirements, maximum stake limits, eligible games and time limits. Failure to meet the conditions will result in the bonus and any related winnings being removed from the account.

We reserve the right to withdraw, amend or suspend any promotion without notice and to void bonuses obtained through fraudulent activity or bonus abuse.

Responsible Gambling

We are committed to supporting responsible gambling. Tools are available to help you manage your play, including deposit limits, loss limits, session-time reminders and self-exclusion options. If you feel your gambling is becoming problematic, please use these facilities or contact our customer support team for further guidance.

Prohibited Activities

You may not use the platform for any unlawful purpose, to harass other users, or to engage in fraudulent behaviour. This includes, but is not limited to, collusion with other players, use of bots or automated software, chargeback abuse, and providing false information during registration or verification.

Any breach of these rules may lead to immediate account suspension, permanent exclusion and the confiscation of any remaining balance.

Intellectual Property

All content, graphics, logos, game software and materials on the site remain the intellectual property of the operator or its licensors. You are granted a limited, personal, non-transferable licence to use the platform for private entertainment purposes only. Any other use is strictly prohibited.

Limitation of Liability

The website and services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, error-free operation or that the platform will meet your specific requirements. To the fullest extent permitted by law we exclude liability for any indirect or consequential loss, including loss of profits or data.

Our total liability to you shall not exceed the amount you have paid to us in the preceding twelve months.

Changes to These Terms

We may revise these Terms and Conditions at any time. The updated version will be published on this page with the date of the latest revision shown. Your continued use of the site after any changes constitutes acceptance of the revised terms. We recommend you review this page regularly.

Governing Law and Disputes

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts, although we retain the right to bring proceedings in any jurisdiction where we deem it appropriate.

If you have any questions about these Terms and Conditions, please contact our customer support team through the live chat or email address listed on the website.